Want to fast-track your application?
As an FCA-authorised payment institution, we’re required to perform Know Your Customer (KYC) checks on all clients.

To speed up your onboarding, you can proactively send us your company documentation. Where possible, we also gather this from public records—but providing it directly will help us move faster.

If you have the below documents on file and want to fast-track your application - Please email them to your dedicated dealer or our trading team at tradingdesk@millbankfx.com

Documents to include:

Required:

  • Certificate of Incorporation
  • Articles of Association
  • Register of Shareholder & Directors

For any individuals owning 25% or more of the company:

  • Valid ID — Passport, Driving Licence, or National ID Card
  • Proof of Address — Utility Bill, Bank Statement, Council Tax Bill, or Government-Issued Letter (Must be dated within the last 3 months)

Please include your company name in the email subject.

Thank you for applying

We appreciate the opportunity to support your business with tailored currency solutions.
Our team is now reviewing your application and will be in touch shortly to guide you through the next steps.
If you have any questions in the meantime, please reach contact us directly at

tradingdesk@millbankfx.com or +44 (0) 203 889 8840

We look forward to working with you.


— The Millbank FX Team
Millbank FX

Your application is received. Here's what happens next:

1
Application Review

Our onboarding team reviews your submitted application and checks for any missing details.

Sending your documents early can help avoid delays.

Introduction Call

A member of our team will contact you to confirm key information and understand your business needs.

2
3
Compliance Checks

As an FCA authorised firm, we’re required to collect specific documents to verify your business and its owners.

Account Activation

Once verified, we'll approve your account and email you a welcome letter. 

4
5
First Trade or Transfer

Your dedicated dealer will help you execute your first transaction, set up beneficiaries, and talk through any strategy needed.

Frequently Asked Questions

01
Why do you need documents?

As an FCA-authorised payment institution, we're required to perform KYC (Know Your Customer) checks on all corporate clients. These checks are in place to ensure compliance with anti-money laundering regulations and to protect the integrity of your transactions. The documentation we ask for is standard across the industry.

02
Can I skip sending documents if you find them online?

We do try to retrieve publicly available documents where possible to make things easier. However, for faster onboarding and compliance verification, we recommend that you send key documents proactively. This helps reduce delays and ensures a smoother setup.

03
How long does the onboarding process take?

Most applications are initially reviewed within 24 hours. If all required documents are provided and there are no complex structures or additional checks, accounts can often be activated within 1–3 working days following receipt of all documents.

04
What qualifies as valid ID and proof of address?

Utility Bill, Bank Statement, Council Tax Bill, or Government-Issued Letter (Must be dated within the last 3 months)

05
Who can I contact if I have a question during onboarding?

We’re here to support you at every step. You can always reach out to your assigned dealer or contact our team directly at tradingdesk@millbankfx.com or +44 (0) 203 889 8840
Always remember to reference your company name when emailing.

06
How quickly can payments be settled?

Speed is critical in the fresh produce industry. Millbank FX enables same-day or next-day settlements inmost major currencies—so your payments reach manufacturers, suppliers, and distributors without unnecessary delays.

07
How is my money protected?

Client funds are held in safeguarded accounts, completely separate from Millbank FX’s operating funds. While not FSCS-covered (as this applies to banks), your funds are protected under FCA safeguarding rules.