Your application is received. Here's what happens next:
Our onboarding team reviews your submitted application and checks for any missing details.
Sending your documents early can help avoid delays.
A member of our team will contact you to confirm key information and understand your business needs.
As an FCA authorised firm, we’re required to collect specific documents to verify your business and its owners.
Once verified, we'll approve your account and email you a welcome letter.
Your dedicated dealer will help you execute your first transaction, set up beneficiaries, and talk through any strategy needed.
Frequently Asked Questions
As an FCA-authorised payment institution, we're required to perform KYC (Know Your Customer) checks on all corporate clients. These checks are in place to ensure compliance with anti-money laundering regulations and to protect the integrity of your transactions. The documentation we ask for is standard across the industry.
We do try to retrieve publicly available documents where possible to make things easier. However, for faster onboarding and compliance verification, we recommend that you send key documents proactively. This helps reduce delays and ensures a smoother setup.
Most applications are initially reviewed within 24 hours. If all required documents are provided and there are no complex structures or additional checks, accounts can often be activated within 1–3 working days following receipt of all documents.
Utility Bill, Bank Statement, Council Tax Bill, or Government-Issued Letter (Must be dated within the last 3 months)
We’re here to support you at every step. You can always reach out to your assigned dealer or contact our team directly at tradingdesk@millbankfx.com or +44 (0) 203 889 8840
Always remember to reference your company name when emailing.
Speed is critical in the fresh produce industry. Millbank FX enables same-day or next-day settlements inmost major currencies—so your payments reach manufacturers, suppliers, and distributors without unnecessary delays.
Client funds are held in safeguarded accounts, completely separate from Millbank FX’s operating funds. While not FSCS-covered (as this applies to banks), your funds are protected under FCA safeguarding rules.